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Streamlining Workforce Management for a Leading Consumer Durable Brand
Workforce Management
Challenge
A leading consumer durable brand required a scalable and efficient workforce management system to support its expanding retail operations across regions.
The need was to create a structured, technology-driven ecosystem that could streamline manpower deployment, enhance reporting accuracy, and improve overall sales management efficiency.
Solution
Multiplier implemented a comprehensive workforce automation and sales management framework, combining large-scale hiring with technology-led process optimization to enhance operational efficiency.
Key initiatives included:
- MRF (Manpower Requisition Form) Tool: Digitized hiring workflows, enabling real-time tracking of open positions, faster approvals, and improved turnaround time for recruitment.
- Automated DSR (Daily Sales Report): Introduced system-driven reporting for real-time tracking of field activities and sales performance.
- CMI Connect App Enhancements: Implemented modules for finance mapping, new store addition, and PJP (Pre Journey Plan) for TLs and RSOs to streamline field operations.
- Compliance & Training: Conducted POSH training sessions to ensure adherence to workplace policies and strengthen compliance frameworks.
- Improved Exit Management: Optimized Full & Final (FNF) settlement processes, reducing timelines to 45 days and improving employee experience.
Results
- Achieved daily automated DSR reporting, improving visibility and accountability.
- Enabled real-time tracking of hiring status through the MRF tool, ensuring timely offer rollouts.
- Improved operational efficiency with finance mapping automation, reducing manual effort.
- Successfully managed a workforce of 722+ employees across North and West regions
Impact
The implementation of workforce automation and sales management systems transformed the client’s operations into a structured, system-driven ecosystem.
- Improved process efficiency and reduced manual intervention
- Enhanced visibility across payroll and field operations
- Faster decision-making through real-time data access
- Established a scalable model to support future expansion
This transformation enabled the brand to operate with greater agility, consistency, and control across its retail network.
