4000+ Technical Audits Across 48+ Cities

Workforce Management

Project Brief

The client is an Indian direct broadcast satellite service provider.  

Their goal was to execute 4000+ technical audits per month to Quality Check the installations of the satellite dish, set-top box, and wiring at customer premises across 48+ cities. 

Our Solutions

  • Hired technical manpower for field audits
  • Managed & increased visit productivity
  • Managed the entire project through customized in-house tech tools
  • Used hybrid model (fix + Flexi) to maximize the coverage

Results

  • Successful running of the project from 2018 with presence in 45 + towns with a team size of 50+ auditors.
  • 100% Real-time reporting for reliability & decision-making.
  • Backend Quality Check for every individual case on a daily basis.
  • 3500-3700 audits done on a monthly basis.