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Customized In-house Tools to Manage Technical Auditing Activities Across 20+ Cities

Workforce Management

Project Brief

The client is an Indian direct broadcast satellite service provider Company.  

The requirement was to execute 2000+ technical audits on monthly basis, Quality Check the installations of satellite dish, set top box, and wiring at customer premises, lastly to manage end to end technical audit activity across 20+ cities. 

Brief of the Project- Multiplier
Solutions of the Project- Multiplier

Our Solutions

  • Hired technical manpower for field audits.
  • Managed & increased visit productivity.
  • Managed entire project through customized in-house tech tools.

Results

  • Successful running of the project from 2019 with presence in 16+ towns with a team size of around 20 auditors.
  • 100% Real time reporting for reliability & decision making
  • Backend QC for every individual case on daily basis.
  • 1500-1800 audits done on monthly basis.
Result of the Project- Multiplier