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Seamless Workforce Transformation with Tech-Driven Payroll & Attendance

Workforce Management

Client Need

Blackberrys, a renowned clothing brand, faced the challenge of managing a large, diverse workforce spread across multiple locations. To sustain and enhance their leadership in the retail space, they required: 

  • Efficient Workforce Management: A robust attendance system for 2,300+ employees, ensuring real-time tracking and compliance. 
  • Streamlined Sales Operations: A simplified process for sales uploads and detailed dashboards for performance analysis. 
  • Seamless Transitions: Smooth onboarding from previous payroll systems to Multiplier’s payroll platform without disrupting operations. 
  • Compliance and Automation: Tools to ensure 100% compliance and automate processes across the employee lifecycle, from hiring to exit. 
  • Comprehensive LMS module: With a deep focus on self-learning habits, a customised tool is required that can engage, assess and help in the overall development of field employees 

With these objectives in mind, Blackberrys sought a partner to provide cutting-edge tech solutions tailored to their unique requirements. 

Custom Solution

Multiplier developed a two-phased approach to address Blackberry’s needs, combining people-centric solutions with technology-driven innovation. 

Phase 1: 

  • Launched Novodaya, a customized tech app featuring:
  • Attendance Management: Geo-tagged attendance marking for accurate tracking.
  • Employee Self-Service (ESS): Empowering employees to access essential information and complete tasks independently.
  • Sales Uploads and Dashboards: Streamlined sales data uploads with real-time analytics for performance monitoring and strategic decision-making.
  • Reward & Recognition (R&R): Capturing employee achievements to foster a culture of motivation and excellence.
  • Designed and implemented a Manpower Requisition Form (MRF) tool to automate the entire employee lifecycle, from hiring to exit.
  • Successfully transitioned Blackberry’s workforce to Multiplier’s payroll system and onboarded them onto the Firenest platform.
  • Ensured 100% compliance with attendance and sales tools.

Phase 2: (Under development)

  • Adding advanced features, including:
  • Performance Management System (PMS): A comprehensive framework for tracking and improving employee performance.
  • Learning Management System (LMS): Enabling continuous learning and skill enhancement for employees.
  • Automated Incentive Calculations: Ensuring transparency and accuracy in rewards.

Milestones and Achievements

Through meticulous planning and execution, Multiplier achieved several significant milestones for Blackberrys: 

  • Seamlessly transitioned 2,300+ employees across various roles, including fashion consultants, customer care associates, store managers, tailors, and helpers.
  • Delivered 2,000+ ID cards within just 30 days to ensure smooth identification and integration.
  • Completed the first phase of transitions for 400 employees in 20 days, with the remainder successfully transitioned within one month.
  • Trained 2,300+ employees on the Novodaya app:
  • Attendance marking training completed in 7-10 days.
  • Sales punch-in training completed in 10-15 days.
  • Designed and deployed BI Dashboards for Blackberry’s senior management, offering insights to drive informed decision-making.
  • Extended app access and provided walkthroughs for regional HR, marketing, and head office teams to ensure seamless adoption of the Firenest platform.

Long-Term Impact

The collaboration with Blackberrys has delivered transformative results: 

  • Enhanced Attendance Management: Employees now mark attendance efficiently, ensuring accuracy and punctuality across all locations.
  • Optimized Sales Processes: Simplified sales uploads and real-time dashboards have significantly improved workflow efficiency and data accuracy.
  • Informed Decision-Making: BI Dashboards enable management to monitor performance trends, improve strategies, and drive business growth.
  • Improved Compliance: Achieved 100% compliance with workforce management tools, reducing administrative complexities and ensuring regulatory adherence.
  • Motivated Workforce: Transparent and streamlined processes have enhanced employee satisfaction and productivity.

By leveraging technology and innovation, Blackberrys now has a scalable, efficient workforce management system that supports their goals of operational excellence, enhanced employee engagement, and long-term growth. This partnership highlights Multiplier’s ability to deliver tailored solutions for ambitious brands.