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Strengthening Market Presence in South India Through Streamlined Workforce Solutions

Workforce Management

Client Need

A leading home appliance brand was facing challenges in strengthening its foothold in South India. To scale operations efficiently and avoid business disruptions, the brand required a reliable partner to streamline its payroll process, improve hiring visibility, and ensure seamless onboarding of new recruits. The goal was clear—create an organized, efficient workforce management system that supports growth, especially during high-impact retail seasons.

Custom Solution

To address the brand’s operational and workforce-related challenges, we implemented a combination of tech-enabled and process-driven solutions: 

1. Streamlined Payroll Operations
  • Developed and shared a Gantt chart detailing payroll timeline to align expectations.
  • Designed a clear flowchart of the payroll process, improving visibility and understanding.
  • Ensured timely salary disbursals to support employee satisfaction and retention.
2. Transparent Hiring Visibility
  • Delivered a daily hiring dashboard highlighting:
  • Open positions and allocations
  • Daily achievement metrics
  • Interview pipeline and pending candidate status
3. Seamless Onboarding Experience
  • Initiated Offer Letter Release (OLR) within 24 hours post salary approval.
  • Conducted structured induction programs and HR connect sessions to build a sense of belonging among new hires.

Milestones and Achievements

  • Maintained consistent daily follow-ups with team leads and business managers to ensure accountability and progress tracking.
  • Achieved a 95% average fill rate, ensuring minimal business disruption.
  • Prioritized hiring for top-performing stores to reduce sales impact and improve store productivity.
  • Delivered a 100% fill rate during the festive Onam season in Kerala, supporting uninterrupted retail operations during a critical sales period.

Long-Term Impact

Our ongoing collaboration continues to deliver meaningful results:
  • Increased headcount from 183 in June 2024 to 329 by December 23, 2024, indicating strong momentum and market penetration.
  • Enabled retail business expansion in key southern territories, directly driven by our workforce solutions.
  • Opened new opportunities through cross-selling of MMTSmarttrack—our proprietary workforce and performance tracking solution.